Returns & Refunds
Most items can be returned within 60 days of receipt. Alignment protractors, stylus-force gauges, record cleaning machines, cleaning fluids, cartridges, stylus replacements, open records, open CDs, and all other one-time-use products are not returnable. Custom order, special order, closeout and discounted products are also not returnable. If you simply don’t like what you ordered, you can return it for an exchange or refund, but you are responsible for the original shipping charges as well as the return transit. If you receive a defective product, we will initiate a UPS pickup or email you a shipping label. Once we receive the return, we’ll send you a replacement. All returns must be accompanied by a return authorization number. Please call us to obtain this number. Items damaged in shipment must be held for inspection by shipper. Failure to hold for inspection may prevent us from being able to replace them.
How do I return a product?
Step 1 – Contact Us
Start your return by calling us at 1.301-848-4100 or emailing email@example.com for an RMA# (Return Merchandise Authorization Number).
Step 2 – Pack Carefully
Please secure all returns and exchanges in the original manufacturer’s packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer’s box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.
Step 3 – Ship the item back to us
Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.
After your return is received, we’ll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 3 days of return.
What if I want to exchange my product?
When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and return costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and return costs, and the cost of the new item(s).
Maryland Area Customers
For the convenience of our local customers, merchandise ordered online may be returned directly to us. We work by appointment only, so please contact us before returning any items. Please package all materials as requested above and have your invoice with you.
What if my product is defective or damaged?
Eligible products that are deemed to be defective during our 60 day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 60 day return period has expired.
If your product arrives damaged, please call us right away at 1-301-848-4100. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued.
Restocking Fees: In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.
Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.
Cancelled Orders: Once an order is shipped, it cannot be cancelled. Please contact us at 1.866.961.7781 for an RMA# (Return Merchandise Authorization Number).
Ordering and Shipping Information
We normally process orders within 24 hours of submission, provided the billing information is verified and the items are in stock. Not all of the items on our website are in stock at all times. If there is a problem with your order, we will contact you as soon as possible. Keep in mind that we are closed on weekends and holidays.
We are now accepting PayPal orders with confirmed addresses. If you don’t have a confirmed address with PayPal, we will not be able to process your order. Orders over $100 will go through only if the shipping address is verified.
Shipping rates are calculated via UPS rates; our zip code is 21150.
Shipping rates increase for heavier items. To inquire for rates, email your address to firstname.lastname@example.org. We generally do not ship turntables nor any other large components via USPS.
Rates vary depending on the weight of the parcel, the value of the items, and the destination of the package, so please inquire for quotes. Shipments via UPS and other major couriers may also be available. Check for prices by emailing email@example.com. These charges are always the recipient’s responsibility.
We respect your privacy. Our website and phone lines are secure, and your personal information is kept strictly confidential. We do not give nor sell your contact information to solicitors or third parties. You may be contacted only by The Vinyl Revivers for special information or other promotional purposes. If you wish to opt out of this you can write to firstname.lastname@example.org